Privacy Policy

Last updated: 25 October 2026

About this policy

This policy explains how Stapleton Chiropractic, the practice of Dr Sam Johnson (Chiropractor), at 528 Marion Road, Plympton Park SA 5038, handles personal information, including through this website, stapletonchiropractic.com.au.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy is free. If you would like it in another format, ask us.

Phone: (08) 8297 5277
Email: wecanhelp@stapletonchiropractic.com.au
Post: 528 Marion Road, Plympton Park SA 5038

What we collect

Contact and booking details, such as your name, phone number, email address, date of birth and appointment history.
Health information needed to provide care and keep a clinical record, such as your health history, examination findings and the care provided.
Payment and health fund details, where you use them to pay or claim.
What you tell us when you enquire by phone, email, website form, text or social media message.
Phone call information. Some calls to the practice are recorded. If a call is recorded, you will be told at the start of the call.
Website information, such as the pages you visit, how you use them, your device and browser, your approximate location and how you found the site. This is collected using cookies and similar technologies.
Photos and video, only if you agree in writing to appear in them. We use them to share clinic life on our social media, our website and in our advertising, and the social media companies store them on their own systems, including overseas in the United States. You can withdraw your agreement at any time.

We usually collect information directly from you. Sometimes we receive it from someone else with your consent or where the law allows, such as another health practitioner who refers you.

How we collect and hold it

We collect information when you book, enquire, attend the practice or use this website. We hold it in secure electronic systems, including cloud-based practice management, booking, communication and website services, and where applicable in paper records. Access is limited to people who need it for their work, and we take reasonable steps to protect it from misuse, loss and unauthorised access.

Why we collect it

To provide care, keep clinical records, and manage appointments, billing and health fund claims.
To respond to your enquiries and contact you about your appointments and care.
To run, secure and improve the practice and this website.
To measure and improve our advertising.
To meet our legal and professional obligations.

Website analytics and cookies

This website uses Google Analytics and Microsoft Clarity (which records how pages are used, including session recordings and heatmaps) to understand how visitors use the site, and Google advertising tools to measure our advertising. These services use cookies and similar technologies, and the information they collect is processed by Google and Microsoft. You can read how Google uses this information at How Google uses information from sites that use its services, and Microsoft's practices in the Microsoft Privacy Statement.

You can limit this by blocking or deleting cookies in your browser, using the Google Analytics opt-out add-on, or changing your Google ad settings. Doing so does not affect your care or your ability to book by phone.

Computer programs and AI tools

We use software, including AI tools, to help with administration, such as preparing draft replies to enquiries. When you enquire, these tools may use your contact details and what you tell us, which can include health information and information about payment and health funds that you share with us, to help prepare a response about whether our services are likely to suit you and how to book. A member of our team reviews every response and makes every decision. No decision that significantly affects you, such as about your care or whether we can help you, is made by a computer program alone.

If you would prefer your enquiry handled without AI assistance, tell us.

Who we share it with

We share personal information only as needed for the purposes above, including with:

service providers who help us run the practice, such as practice management, booking, phone, communication, IT, website, analytics and AI software providers
your health fund, if you ask us to process a claim
other health practitioners involved in your care, with your consent
others where you agree, or where the law requires or allows it

We do not sell personal information.

Overseas disclosure

Some of our service providers store or process information outside Australia, mainly in the United States. Some of these providers also use data centres in Europe and Asia.

Access, correction and complaints

You can ask for access to the personal information we hold about you, or ask us to correct it. Contact us using the details above. We may need to confirm your identity, and in limited cases the law allows us to refuse; if so, we will explain why in writing.

If you have a concern about how we have handled your information, contact us first so we can try to resolve it. We will acknowledge your complaint, look into it and reply in writing with the outcome within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

We review this policy from time to time. The current version is always on this page.